Client Engagement in an Uncertain Economy
How to Protect Your Client Base, Grow Your Income, and Build Stronger Client Relationships Literally no one knows what’s next. No business owner has certainty
The One Thing for 2025 – Karl’s 16th Annual State of the Nation Address for SMB IT
Karl’s 16th Annual State of the Nation Address for SMB IT. Our theme for 2025 is The One Thing. We’ll look at the one thing you need to do to thrive in the new year. And we’ll give some tips on how to focus on the most important things you need to pay attention to going forward.
Measuring Success – The Unpopular Truth about KPIs, SLAs, and SMB IT
We all love to measure things. And we’re eager to learn the “industry standards” for successful businesses so we can see how we stack up. But we can also get carried away by measuring too much, measuring the wrong things, and changing implementing changes when we don’t actually understand the implications of what we’re measuring.
Karl’s 15th Annual State of the Nation Address for SMB IT
Last year we focused on the post-pandemic reboot. This year, we look ahead to more than 2024: We look ahead to the rest of the decade. In particular, we’ll focus on the challenges and opportunities in the years ahead.