Client Engagement in an Uncertain Economy
How to Protect Your Client Base, Grow Your Income, and Build Stronger Client Relationships Literally no one knows what’s next. No business owner has certainty
The One Thing for 2025 – Karl’s 16th Annual State of the Nation Address for SMB IT
Karl’s 16th Annual State of the Nation Address for SMB IT. Our theme for 2025 is The One Thing. We’ll look at the one thing you need to do to thrive in the new year. And we’ll give some tips on how to focus on the most important things you need to pay attention to going forward.
An Introduction to Artificial Intelligence for Small Business
Educate Your Clients about Artificial Intelligence, both the opportunities and the challenges.
“Steal” this presentation – PowerPoint Slides Included for IT professionals.
Measuring Success – The Unpopular Truth about KPIs, SLAs, and SMB IT
We all love to measure things. And we’re eager to learn the “industry standards” for successful businesses so we can see how we stack up. But we can also get carried away by measuring too much, measuring the wrong things, and changing implementing changes when we don’t actually understand the implications of what we’re measuring.