An Introduction to Artificial Intelligence for Small Business
Sample AI Training ATTENTION: Copy This Client-Facing Presentation For Your Business Educate Your Clients about Artificial Intelligence, both the opportunities and the challenges. “Steal” this
Measuring Success – The Unpopular Truth about KPIs, SLAs, and SMB IT
We all love to measure things. And we’re eager to learn the “industry standards” for successful businesses so we can see how we stack up. But we can also get carried away by measuring too much, measuring the wrong things, and changing implementing changes when we don’t actually understand the implications of what we’re measuring.
Karl’s 15th Annual State of the Nation Address for SMB IT
Last year we focused on the post-pandemic reboot. This year, we look ahead to more than 2024: We look ahead to the rest of the decade. In particular, we’ll focus on the challenges and opportunities in the years ahead.
Standard Operating Procedures for Managed Services – The Basics
Recorded Webinar – With Handouts