Measuring Success – The Unpopular Truth about KPIs, SLAs, and SMB IT
We all love to measure things. And we’re eager to learn the “industry standards” for successful businesses so we can see how we stack up. But we can also get carried away by measuring too much, measuring the wrong things, and changing implementing changes when we don’t actually understand the implications of what we’re measuring.
Karl’s 15th Annual State of the Nation Address for SMB IT
Last year we focused on the post-pandemic reboot. This year, we look ahead to more than 2024: We look ahead to the rest of the decade. In particular, we’ll focus on the challenges and opportunities in the years ahead.
Don’t Be the Latest MSP Victim!
Join Karl for a talk with Eric Simmons and Jegan Varathan from Asigra to learn what a full-featured backup looks like in 2023. Your backup
Karl’s 14th Annual State of the Nation Address for SMB IT
Hit play for quick report on 2022 and some predictions for 2023. Then I’ll introduce my company theme for the year – and how it
Finding and Keeping Great Employees – SOPs for defining jobs, finding candidates, interviewing, and hiring
This is the second of two webinars on Finding and Keeping Great Employees for 2023 and beyond. The first webinar is recorded and you can
Finding and Keeping Great Employees – 2023
I asked Kara, my Community Manager, what the most-requested content is for the Small Biz Thoughts Technology Community (smallbizthoughts.org). She didn’t pause a second: Finding
Introducing IT Service Provider University – January 2022
Visit Now: https://itspu.com/
The Seven Stages of Wealth and the Economy
Recorded Webinar – With Handouts Join my monthly Relax Focus Succeed newsletter! Karl W. PalachukAuthor: Relax Focus Succeed: Balance Your Personal and Professional Lives and
Karl’s End-of-Year Checklist for IT Consultants
Recorded Webinar
Why You Have to Track All Your Outstanding Time
